Refund policy
Melonex Refunds, Returns and Cancelled Orders
A Melonex refund goes to your original payment method 5-10 business days after the seller verifies the returned bottles. Only sealed bottles qualify, a 20% restocking fee is deducted, and you pay return shipping. To cancel an order, call the order desk right away; the seller lists no cancellation rule.
Written by the Melonexcare editorsUpdated
No. 01Your refund
How does a Melonex refund work?
A Melonex refund is sent to the card or account you paid with, after the seller receives and verifies the bottles you return.
The seller's FAQ sets out the process (Seller order page). You ask first, you return the bottles second, and the money comes last. Skipping the first step is the usual way people lose out.
The money arrives 5-10 business days after the return is verified. Your own bank may add a few days before the credit shows on a statement.
Your card issuer may add its own posting time on top. If your order's timing differs from the FAQ, the desk's written answer wins.
The FAQ prints a length only for the stretch after verification. It gives no figure for how long the seller takes to verify a box, so keep your tracking number and the date it was delivered. Those two details are what the desk will ask for if the credit is slow.
No. 02Step by step
How do I return Melonex?
To return Melonex, email support for an authorization code, pack the sealed bottles, ship them with tracking, and watch for the refund.
Check the dates
The return must begin within 60 days of the purchase date, and you need at least 30 days of use first.
Ask for a code
Email [email protected], or call +1 (855) 889-3137. Give your full name, email and order ID.
Pack sealed bottles
Only sealed bottles are eligible, so leave unopened ones in their wrapping.
Ship with tracking
You pay the postage. Keep the receipt and the tracking number.
Wait for the credit
The refund follows 5-10 business days after the seller verifies the return.
The seller's materials lists a returns address of 568 Broadway, Suite 505, New York, NY 10012, USA. Do not mail anything there until the desk confirms where to send it, because a parcel without a code may be refused.
No. 03The money
What does the Melonex refund policy hold back?
The policy holds back a 20% restocking fee and does not refund shipping, customs fees or your return postage.
Think of a refund as the order total minus a few things. The table shows each one so none comes as a surprise.
| Item | Refunded? | Note |
|---|---|---|
| Bottle price | Yes, less the fee | Sealed bottles only |
| Restocking fee | No | 20% of the total order amount is deducted |
| Shipping paid | No | $9.99 on the 2-bottle kit |
| Customs fees | No | Only if your parcel crossed a border |
| Return postage | No | The buyer pays |
The policy does not say whether the fee is taken before or after shipping is counted, and we will not guess. Ask for a written quote of your refund amount before you send anything. The guarantee page explains the 30-day and 60-day rules.
No. 04Cancelling
How do I cancel my Melonex order?
Call the order desk at +1 (855) 889-3137 as soon as you decide. The seller lists no cancellation rule, so speed is your best tool.
There is no cancel button that we know of, and no written cut-off time. What we do know is that Melonex is a one-time payment with no auto-ship, so nothing renews on its own and there is no Melonex subscription to end.
If the order has not shipped, the desk may be able to stop it. If it has, you are likely looking at a return instead, with the fee that goes with it. Have your order ID and email ready, and ask for any answer in writing.
- Call first, then email, and write down the time.
- Do not open the bottles if you may send them back.
- Check your card statement for a repeat charge. None should appear.
If a charge you did not expect does appear, tell your card issuer too. Your issuer can explain its own dispute steps.
No. 05Special cases
Can I return Melonex that arrived damaged, wrong or opened?
Call the order desk before you do anything else. The sealed-bottle rule is the one that trips people up.
Damaged seal
Per the label, do not use a bottle whose seal is damaged or missing. Take photos and call.
Wrong pack
Compare the box with your order email. Leave the bottles sealed and call.
Opened bottle
Under the posted terms it likely does not qualify. Ask the desk to confirm.
Pregnant, nursing, under 18, or told by a clinician to stop? Stop taking the capsules and ask your doctor; the label asks you to check with a physician first. A health reason is not a listed exception to the fee, so ask what the desk can do.
No. 06Plain talk
Is the Melonex refund policy fair?
It is workable if you read it first, and tough if you do not. The fee and the sealed-bottle rule are the parts to weigh before you buy.
A 60-day window gives time to decide. The 20% fee is a real cost, and the rule about sealed bottles means a half-used bottle will not come back to you as money.
The conditions sit in the seller's FAQ rather than beside the buy button. They are not hidden, but you have to look for them. That is why we print them here in plain words.
If you hesitate over a large pack, the smaller 3-bottle pack lowers what a fee could cost you. See the pricing page. Whatever you decide, keep taking any prescribed medicine as your doctor directs.
No. 07Who to ask
Who handles a Melonex return?
The order desk handles every return, refund and order question. The Melonexcare editors do not, and our inbox cannot see orders.
- Phone: +1 (855) 889-3137
- Email: [email protected], which the seller says answers within about 48 business hours
- Questions about these pages: [email protected], Mon-Fri 9:00am-5:00pm ET
Shipping times and tracking are on the shipping page.
No. 08FAQ
Melonex refund and return questions
What is the Melonex refund policy?
The return must begin within 60 days, after at least 30 days of use. Only sealed bottles qualify, a 20% restocking fee is deducted, and you pay return shipping. Refunds go to your original payment method.
How long does a Melonex refund take?
The seller's FAQ says 5-10 business days after the returned bottles are verified.
How do I cancel a Melonex order?
Call +1 (855) 889-3137 right away with your order ID. The seller lists no cancellation rule or cut-off time. If the order has shipped, expect to handle it as a return.
How do I return Melonex bottles?
Email [email protected] for an authorization code first, then ship sealed bottles with tracking. You pay the postage, and you should keep the receipt. Do not mail bottles back without a code.
Do Melonex returns carry a restocking fee?
Yes. The seller deducts 20% of the total order amount. Shipping, customs fees and return postage are also not refunded, so the money back will be less than you paid.
Will Melonex charge me again after I order?
No repeat charge is listed. The seller's FAQ describes a one-time payment with no auto-ship, recurring charges or hidden fees. Check your statement, and call if a charge appears.
No. 09Who wrote this
Written and reviewed by
Pages built from the bottle label, the seller’s order page and linked NIH, FDA, CDC, AHA, FTC and peer-reviewed sources.
Last updated . Learn about our editorial standards and how we check reviews. This website is run by Melonexcare, which describes itself as an authorized American Melonex outlet. It is not the manufacturer or the label’s distributor. Buying through our order links earns us money.
Keep reading
More about Melonex
Authorized American Melonex outlet
Ready to start Melonex?
Bring the label to your doctor or pharmacist first, then choose a pack. Six bottles cost the least per bottle, and the seller lists a 60-day money-back guarantee on every kit.
- Secure checkout
- 60-day money-back
- Ships from the U.S.
