Who to call
How to Contact the Melonex Order Desk
The Melonex phone number for tracking, changes and refunds on placed orders is +1 (855) 889-3137. The order desk email is [email protected]. This website, Melonexcare, has its own inbox, [email protected], but it cannot see orders. Have your order ID ready before you call or write.
Written by the Melonexcare editorsUpdated
No. 01Order desk
What is the Melonex phone number?
The Melonex phone number is +1 (855) 889-3137. It reaches the order desk, which handles tracking, changes and refunds on placed orders.
Call that number if you have bought Melonex, or are about to, and something needs fixing. Keep your order ID in hand. It is in the confirmation email, and the desk will ask for it first.
The order desk is the seller's customer service, not ours. We do not take payments, ship bottles or see your order. We can only point you to the right door, and what follows is that map.
Phone
+1 (855) 889-3137
Tracking, changes and refunds on placed orders. Hours are not published, so try again later if nobody answers.
Order email
[email protected]
The same address is printed on the bottle as the distributor's contact. The seller says replies come within 48 business hours (Seller order page).
This website
[email protected]
Mon-Fri 9:00am-5:00pm ET. Typos, privacy, press. It cannot see orders.
No. 02Customer service
Who is Melonex customer service?
Melonex customer service is the order desk on the number above. The website you are reading is a separate seller's page and has a separate inbox.
It helps to know who is who. Three names appear around this product, and they are easy to mix up.
| Who | What they do | How to reach them |
|---|---|---|
| Order desk | Tracking, changes, refunds and return approval on placed orders | +1 (855) 889-3137; [email protected] |
| Label distributor | Named on the bottle: Instituto Experience, Lakeland, FL 33804 | +1 (507) 448-8190; [email protected] |
| Melonexcare (this site) | Writes the product pages; sends readers to the order page | [email protected] |
Notice that the order email and the label's distributor email are the same address. For anything about an order, start with the order desk. For anything about these pages, write to us.
No. 03Getting help
How do I contact Melonex about an order?
Call or email the order desk with your order ID and a one-line description of the problem. Short and specific gets the quickest answer.
This is how I would do it at my own kitchen table, with the confirmation email open.
Find the order ID
Look in the confirmation email. Write the ID, the pack you bought and the date on a sticky note.
Say what you need
Tracking, a change of address, a cancellation or a refund. One request per message keeps things clear.
Call, then follow up in writing
After a call, send a short email to the order desk so you have a record with the date and the name of whoever helped you.
Keep every message
Save emails and tracking numbers until the matter is closed, and note any case number you are given.
We could not find a published cancellation window or order desk hours. If you need to cancel, call as soon as you can rather than waiting for a reply by email.
No. 04Returns
How do I send Melonex back for a refund?
Email the order desk first for an authorization code, then mail sealed bottles back with tracking. You pay the return shipping.
The money-back guarantee runs 60 days from the purchase date and asks for at least 30 days of use before you ask (Seller order page). Because of that, think about the date on day 30, not on day 59.
Only sealed bottles are eligible. Shipping and customs fees are not refunded. A 20% restocking fee is taken off the order total. Return shipping is yours to pay, so use a tracked service.
- Request the authorization code at [email protected].
- Inside the parcel, include your full name, email and order ID.
- Ask the order desk to confirm the returns address before you mail it. Our records list 568 Broadway, Suite 505, New York, NY 10012.
- Expect the refund 5-10 business days after the return is verified, sent to your original payment method (Seller order page).
The full terms are on the refund policy and guarantee pages.
No. 05This website
When should I write to the Melonexcare website instead?
Write to [email protected] about our pages, not about your order. We answer Monday to Friday, 9:00am to 5:00pm Eastern.
Good reasons to write to us: a typo, a fact that looks wrong, a privacy request, or a press question. Please tell us the page and the sentence. If a source has changed, send the link.
Please do not send card numbers, health records or order IDs to this inbox. We cannot act on them, and email is not private. Our mailing office is 195 Broadway, Floor 5, New York, NY 10007. It takes mail only, and there is no walk-in shop.
Beware of anyone who contacts you first, claiming to be Melonex support and asking for a payment or card details. Hang up and call the number on your own confirmation email.
No. 06Health questions
Who do I call about a health symptom after taking Melonex?
Call your own doctor or pharmacist, not the order desk. Chest pain, fainting or trouble breathing means call 911 (CDC, Heart attack symptoms).
Neither the order desk nor this website can give medical advice. If a capsule makes you feel dizzy, flushed or sick to your stomach, stop and phone your clinician. Bring the bottle, since the label lists every ingredient.
Keep taking your prescribed medicine as directed. A supplement never replaces it.
No. 07Quick list
What contact details are printed or published?
Four sets of details are published. The bottle prints one, the seller's order page the second, and this site the other two.
| Order desk phone | +1 (855) 889-3137 (order page) |
|---|---|
| Order desk email | [email protected] (seller's FAQ and the label) |
| Label distributor | Instituto Experience, Lakeland, FL 33804, +1 (507) 448-8190 |
| Website inbox | [email protected], Mon-Fri 9:00am-5:00pm ET |
Questions about the product itself are covered on the FAQ. Prices are on pricing.
No. 08FAQ
Melonex questions people ask
What number do I call for Melonex customer service?
It is +1 (855) 889-3137. That line is the order desk, which handles tracking, changes and refunds on placed orders. Hours are not published. Have your order ID ready, and email [email protected] if nobody answers.
Is there a Melonex customer service email?
Yes. The order desk email is [email protected], and the seller's FAQ says replies usually come within 48 business hours (Seller order page). The same address is printed on the bottle as the distributor's contact.
Can Melonexcare.com help with my order?
No. This website cannot see, change or cancel orders. We write the product pages and send readers to the order page. Tracking and refunds on placed orders go to the order desk by phone or email.
Where do I mail Melonex returns?
Email the order desk first for an authorization code, then confirm the returns address. Our records list 568 Broadway, Suite 505, New York, NY 10012. Include your name, email and order ID, and pay for tracked shipping.
How long does a Melonex refund take?
The seller's FAQ says the refund goes to your original payment method 5-10 business days after the return is verified (Seller order page). Shipping and customs fees are not refunded, and a 20% restocking fee comes off the total.
Does Melonex have a physical store?
We found no shop. Our mailing office is 195 Broadway, Floor 5, New York, NY 10007, and it takes mail only. The label names a distributor in Lakeland, Florida, but it lists no walk-in address.
No. 09Who wrote this
Written and reviewed by
Pages built from the bottle label, the seller’s order page and linked NIH, FDA, CDC, AHA, FTC and peer-reviewed sources.
Last updated . Learn about our editorial standards and how we check reviews. This website is run by Melonexcare, which describes itself as an authorized American Melonex outlet. It is not the manufacturer or the label’s distributor. Buying through our order links earns us money.
Keep reading
More about Melonex
Authorized American Melonex outlet
Ready to start Melonex?
Bring the label to your doctor or pharmacist first, then choose a pack. Six bottles cost the least per bottle, and the seller lists a 60-day money-back guarantee on every kit.
- Secure checkout
- 60-day money-back
- Ships from the U.S.
